Key Information

Communication Matters respects your right to privacy. We put in place security measures for your personal data and manage your personal data in accordance with applicable data privacy regulations.

Please note that Communication Matters is the Data Controller of your personal data. The principles set out in this Privacy Notice apply to all instances in which Communication Matters receives your personal data as a Data Controller for the purposes described in this notice. Those purposes are processing of data in order to participate in the various activities available on this website or as mentioned below.

We collect:

  • questions, queries or feedback you leave, including your email address if you contact Communication Matters
  • your name and email address when you sign up to our email alerts
  • details provided on event booking forms or membership forms
  • your Internet Protocol (IP) address, and details of which version of web browser you used
  • information on how you use the site, using cookies and page tagging techniques
  • This data can be viewed by authorised people in Communication Matters to:
    • improve the site by monitoring how you use it
    • gather feedback to improve our services, for example our email alerts
    • respond to any feedback you send us, if you’ve asked us to
    • send email alerts to users who request them
    • allow you to make transactions


When you use our website, you agree that we use and store cookies on your computer. A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by collecting and remembering information about your preferences. We and our analytics service provider Google Analytics also use information from cookies to analyse data about web page traffic and to improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We will not link that data about how you use our website with any personally identifiable information. You can choose to decline cookies: Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Social Media

The Communication Matters website includes social media features (e.g.  the Twitter feed on the homepage) and other tools that link to third-party-services (e.g. videos from YouTube). These features and tools may collect information and they may set a cookie to make sure the feature or tool functions properly. Your interactions with those features/tools and information collected or used by such a tool or feature are governed by the privacy policies of the companies who are providing them – check their privacy policies and websites for further information about these cookies and how you can choose to reject them.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy policy applicable to the website in question.

Disclosing your information

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites. We will only pass on your personal information to other organisations if you have given us permission or we have a legal obligation to do so (e.g. financial query from HMRC).

Keeping your data secure

Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.

Any data you send is at your own risk.

We have procedures and security features in place to keep your data secure once we receive it.

How long will we keep your data?

We’ll normally only keep your data for as long as necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised.

Your rights

You can find out what information we hold about you, and ask us to update or erase any information we hold about you (unless we have a legal obligation to keep it, e.g. financial reasons)

If you’ve signed up for email alerts, you can unsubscribe at any time by emailing [email protected]