Publications from Communication Matters

AAC Evidence Base research project reports & resources

Final Report: ‘Shining a Light on Augmentative and Alternative Communication’ (Download PDF 400Kb)

Research Report: ‘Beyond the Anecdote’ (Download PDF 5Mb)

Other project resources, presentations

Other publications

The Future of AAC Services in England

The findings of the Department for Education funded project on models for AAC provision.

Making Communication Even Better

An online resource to enable NHS staff to improve the way they communicate with people who have communication support needs. The resource was produced by NHS Education for Scotland, TalkingMats and Capability Scotland.

Books Beyond Words

There is a series of books which covers all sorts of useful topics – they are a series of pictures to which you can add words but a narrative is provided at the back of each book if you need one. Originally produced for people with learning difficulties, but they are incredibly useful for a much wider range of people. They were/are produced by Prof. Shelia Hollingsworth at St Georges Hospital.

‘Focus on…’ Leaflets

The 8 leaflets in the ‘Focus On…’ series are on topics related to augmentative and alternative communication (AAC). They are written in a clear style by Communication Matters. The leaflets are available in printed form and as PDF files to download.

Printed sets of leaflets

The leaflets are free but there is a charge for postage and packing if you want more than one set or if you are ordering from outside the UK. (No P&P charge for AAC users & their families). To order one set of leaflets or to enquire about costs, please email us:


ISAAC members are free to translate the Focus on leaflets into their national language providing the following wording appears in the translated material: ‘Originally published in English and copyright by Communication Matters / ISAAC-UK’. Please email us ( for a copy of the master artwork for translation.

Copyright Notices for symbols used in the Focus on… series:
Picture Communication Symbols (PCS) are © Mayer-Johnson Inc.
Widgit Literacy Symbols  © Widgit Software
Blissymbolics are © Blissymbolics Communication International
Makaton symbols are © The Makaton Charity

The leaflet ‘Communicating with Patients who have Speech/Language Difficulties’ is already available in both Polish and Romanian translations. Please contact the office on the email above if you would like an electronic copy.

Other Ways of Speaking

This short booklet provides information about children and young people who use a variety of different ways to communicate, how you can help support them and where to go for further information. You should read this booklet if you live or work with children and young people whose speech is difficult to understand or who have no speech.

Other Ways of Speaking has been produced in partnership by Communication Matters, The Communication Trust, 1Voice, ACE Centre, The Makaton Charity, Scope and Signalong.

The booklet is free. You can download an electronic copy by following the link below, or order a printed copy from Communication Matters (you only pay postage & packing).

Download booklet

To order printed booklet

DVDs and Videos

The Power of Communication

The Power of Communication DVD has been produced by Communication Matters to provide an introductory presentation on Augmentative and Alternative Communication (AAC). The film (running time 9 minutes) delivers a powerful message that communication really does matter. The DVD celebrates and promotes communication in all its forms – central to the values of Communication Matters. It was produced by Di Palmer and filmed by Ben Bishop.

We hope this DVD will be of general interest and in particular to service managers and purchasers who have responsibility for AAC services, but who have little or no experience of working with people who communicate using AAC. It aims to provide a starting point for more informed decisionmaking on AAC service delivery and planning.


You can preview the film on YouTube and on our home page.

To order

We no longer stock copies of this routinely, but if you would like a copy please email Communication Matters (

National Standards for AAC Services

A number of documents have been published by UK government departments, Communication Matters and other organisations to set out and promote national standards for AAC services.

NHS England Guidance

The Accessible Information Standard sets out requirements for NHS and adult social care providers to identify, record, flag, share and meet the information and communication needs of people with a disability, impairment or sensory loss.

All are available via this page on the NHS England website.

Communication Matters Publications

The following documents describe national good practice and principles for people who need and use AAC services:

Our Outcome Measurement Project published this review of the range of tools and measures commonly used in the UK and appraising them in terms of their usefulness to aided communication measurement:

Office of the Communication Champion and Council publications

Documents on commissioning national services for AAC provision in England:

Royal College of Speech and Language Therapists publications

Resource manual:

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